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Opal PlayerTechnical Support

Please note: The Opal Player is not supported under Windows Vista

If the Opal Player does not startup in the browser window:

• You haven't installed the Opal Player plug-in. Click here for instructions on downloading and installing the Opal Player.

-or-

• A firewall is blocking port 6725. If there is a firewall between you and the Internet, please insure that it is configured to allow communication through port 6725 and that there are no protocol restrictions on that port.

-or-

• If you use Netscape version 6, please email us and we will send you a patch to allow the Opal Player to load.

If you use a proxy server or continuously receive message “services not available now”:

• Please click here for special instructions to map port 6725 to the Opal server.

If you receive the message "The connection with the server has been reset... please verify your Internet connection and your proxy settings".

• Select "Internet Options" on your browser and delete the temporary internet files.

If you receive the message "The data that the plugin requested, did not download successfully".

• Select "Internet Options" on your browser and delete the temporary internet files.

Please click here for other Opal common problems and suggested troubleshooting techniques.

To contact Opal technical support, send email to Opalmaster@pascocountyfl.net